Participation of Consumers in Assessing the Quality and Relevance of Educational Services of the University

The article presents a model for assessing the quality and relevance of educational services of higher education, studied the conditions of the formation of an independent external and internal evaluation of the results of education. The authors developed and described the system of objective and subjective indicators by which the assessment of quality and demand of educational services of the higher educational institution made by interested groups of consumers. Further, we describe groups of consumers of educational services, the evaluation of the results of education taken into account in the system of internal and external independent evaluation: graduates, employers, faculty, students. The concept of ‘quality of educational services’ is specified. Simulated collective portrait of the demanded competences of professionals in the labour market by expert assessments of professional and cross-professional competencies. The article presents an assessment of the quality and relevance of professional competencies by external and internal independent evaluation by interested groups of consumers of educational services. According to the results of the study revealed a significant difference between the set of competencies provided by higher education institutions to students and young professionals in the form of educational services and the list of professional and universal qualities that employers expect to receive from their young applicants. The article presents a proven model of University rating, which includes both objective and subjective rating indicators. 

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