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Humans and Artificial Intelligence Systems: Building a Hybrid Communication Model

https://doi.org/10.26794/2226-7867-2025-15-5-6-16

Abstract

The article analyzes the communicative practices used by humans in communicating with artificial communication systems. The focus is on the unique hybrid nature of the interaction, which is formed at the junction of human expectations and algorithmic constraints. The authors show how traditional communication models are being transformed, adapting to new digital realities, where the interlocutor is deprived of subjectivity in the usual sense, but at the same time provokes complex and sometimes ambivalent forms of communicative behavior. The empirical basis of the study was 24 semistructured interviews, the analysis of which was conducted in accordance with the methodology of sound theory. The consistent use of open, axial, and selective coding allowed the authors to go beyond the simple description of speech tactics and conceptualize communicative practice as a special form of social action. The combination of deep empirical analysis with a theoretical framework made it possible to uncover the deep mechanisms of interaction, including the motivational intentions of users, the features of symbolic perception of artificial intelligence, and the entire spectrum of emotional response — from curiosity and delight to disappointment and frustration. As a result of the research, the key strategies used by users are revealed: from utilitarian query refinement and role-playing programming to emotionally tinged politeness and game experimentation. It is shown that externally technologically mediated communication internally reproduces and simultaneously transforms human communication models, creating a new synthesis of rational and social. Thus, communication with artificial intelligence appears not as a simplified exchange of commands, but as a complex, multidimensional process of constant adaptation, where a person builds a unique relationship with an algorithmically organized partner who occupies the position of an ambivalent pseudo-subject.

About the Authors

V. A. Shilova
Institute of Sociology of the Federal Research Sociological Center of the Russian Academy of Sciences
Russian Federation

Valentina A. Shilova — Senior Researcher, Head of the Laboratory of Infosocial Technologies

Moscow



M. A. Pletneva
Peoples’ Friendship University of Russia named after Patrice Lumumba
Russian Federation

Maria A. Pletneva — graduate student at the Faculty of Humanities and Social Sciences

Moscow



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Review

For citations:


Shilova V.A., Pletneva M.A. Humans and Artificial Intelligence Systems: Building a Hybrid Communication Model. Humanities and Social Sciences. Bulletin of the Financial University. 2025;15(5):6-16. (In Russ.) https://doi.org/10.26794/2226-7867-2025-15-5-6-16

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ISSN 2226-7867 (Print)
ISSN 2619-1482 (Online)