THE QUALITY OF RUSSIAN PUBLIC HEALTH SERVICES IN CONDITIONS OF SOCIAL TRANSFORMATIONS

Abstract

Despite the high scientific interest to the problem of satisfaction of the population medical services, a systematic study of consumer behavior and their satisfaction is expected and received medical services on the basis of generally recognized criteria and standards at the present time practically not possible. The validity of the assessment of the Russian population quality of medical services in the conditions of social transformation and the reform of the health system depends largely on interrelated and considered together political, socio-economic, historical, cultural etc. factors have a direct impact on the process and outcomes evaluation. This causes a need of systematization of the objective and subjective quantitative and qualitative indicators characterizing the process of provision and consumption of medical services, and development of methodical approaches to the assessment of the quality of medical services to the Russian population for use in the practice of the modern Russian health care. The article discusses the results of research works performed in 2015-2016 at Finance University under the government of the Russian Federation under the State assignment of the Government of the Russian Federation, devoted to the study of the quality of Russian public health services in conditions of social transformation and health reform.